Milwaukie Heating & Cooling: Transforming Comfort in Clackamas County


Milwaukie Heating & Cooling has been a trusted name in HVAC services throughout Clackamas County, Oregon, for over two decades. This case study explores how the company has consistently delivered exceptional air conditioning solutions to residential and commercial clients in Clackamas, Happy Valley, West Linn, Lake Oswego, and Oregon City.

The Challenge

In the summer of 2022, Clackamas County experienced an unprecedented heatwave, with temperatures soaring above 100°F for several consecutive days. This extreme weather event put immense strain on existing air conditioning systems, leading to a surge in emergency repair calls and requests for new installations.

The Milwaukie Heating & Cooling Approach

To address this challenge, Milwaukie Heating & Cooling implemented a multi-faceted strategy:

  1. Rapid Response Team: A dedicated team was formed to handle emergency AC repair calls, ensuring quick turnaround times.
  2. Inventory Management: The company stocked up on essential parts and equipment to minimize delays in repairs and installations.
  3. Community Outreach: Free AC maintenance workshops were organized to educate residents on proper system care and energy efficiency.
  4. Tailored Solutions: Customized air conditioning installation plans were developed for various property types, from historic homes in Oregon City to modern office buildings in Happy Valley.

Implementation and Results

Over the course of three months, Milwaukie Heating & Cooling:

  • Responded to over 500 emergency AC repair calls across the service area
  • Completed 150 new air conditioner installations in residential and commercial properties
  • Conducted 10 community workshops, educating over 300 residents on AC maintenance and energy efficiency
  • Achieved a 98% customer satisfaction rate based on post-service surveys

One notable project involved the HVAC installation for a newly constructed eco-friendly office complex in West Linn. The company designed and implemented a state-of-the-art system that balanced energy efficiency with optimal cooling performance, resulting in a 30% reduction in energy costs compared to traditional systems.

Long-term Impact

The success of Milwaukie Heating & Cooling’s approach during the heatwave has had lasting effects:

  1. Increased Brand Recognition: The company’s rapid and effective response solidified its reputation as the go-to HVAC service provider in Clackamas County.
  2. Expanded Service Area: Due to high demand, services were extended to cover more areas in Lake Oswego and Oregon City.
  3. Improved Community Relations: The free workshops fostered goodwill and established Milwaukie Heating & Cooling as a community-oriented business.
  4. Innovation in Service Offerings: The experience led to the development of new preventative maintenance packages and energy audits for both residential and commercial clients.


Through strategic planning, community engagement, and a commitment to quality service, Milwaukie Heating & Cooling successfully navigated a challenging period while strengthening its market position. The company’s ability to adapt and respond to extreme conditions has set a new standard for HVAC services in Clackamas County and beyond.